We’re with you every step of the way.
Our skilled team delivers a continuously unparalleled experience from implementation all the way through ongoing service and support.
- Project management
- Platform configuration
- Data imports
- Branding & customization
- EDI file feed setup
- Quality Assurance testing
- Dedicated service team
- Ongoing account management
- Employee tech support
- Contact via phone, email, ticket
- Initial HR system training
- Guidance on best practices
- HR Quick Start Guides
- Employee Quick Start Guides
- Training for new HR staff
- Application of system updates
- Open Enrollment preparation
- EDI monitoring & maintenance
- Modifications to configuration
Client Retention Rate
The other guys
Beware of “free” solutions that will cost you more than you’ve bargained for.
A generic, out-of-the-box solution that is not personalized to your needs.
Typically with a 1-800 number to call for help post-implementation.
Placed into a ticket queue, often with no indication of when you’ll hear back.
Hidden fees and less than full disclosure.