We expect our technology to improve over time — faster, smarter, easier to use. That’s why we don’t think twice about upgrading our phones or laptops every few years. But when it comes to benefits technology, we don’t always apply those same expectations.
Many organizations are still using outdated platforms that are years behind the curve. And that’s a problem. When your technology doesn’t keep up, it creates more work for your team and delivers less value.
So how do you know when it’s time to upgrade your benefits technology? Here are three clear signs.
Your benefits technology is not making your life easier
When your team first moved away from paper-based processes, the shift probably felt like a big leap forward. But if you’re still stuck managing tasks that could be automated, your platform isn’t keeping up.
Benefits technology should reduce your workload — not add to it. If repetitive tasks are still taking up valuable time, it’s a sign your platform may be holding you back.
It hasn’t evolved since you first implemented it
Technology that doesn’t change with your needs can quickly become a roadblock. Today’s HR teams need real-time dashboards and custom reporting — without jumping through hoops or relying on IT.
Employees also expect intuitive, on-demand access to their benefits. Whether they’re a recent grad or a long-time employee, the experience should be simple and user-friendly for everyone.
It doesn’t connect with the rest of your HR systems
Disconnected systems lead to manual data entry, mismatched records, and wasted time. If your benefits platform doesn’t integrate with HRIS, payroll, or other core systems, it adds unnecessary complexity.
Integration is where the real value comes in. Connected systems share data automatically, reduce errors, and free HR teams to focus on strategic work — not admin tasks.
Time for a benefits technology upgrade?
Sticking with outdated technology might feel easier short term, but it creates long-term frustration. As employee expectations grow, your tech should evolve with them.
If your platform isn’t advancing, automating, or integrating with your other systems, it may be time for a change. Now is the perfect time to evaluate your setup and move to a solution built for today’s needs — and tomorrow’s.
Partner with ebm to implement best-of-breed benefits technology — backed by expert service and support every step of the way.
Because technology is only as good as the team behind it ©.
