Benefits Service Center
Employee education, engagement, & enrollment
Year-round support for new hires, life events, and open enrollment
e3 Concierge by ebm
Employee
education,
engagement, & enrollment
Year-round support for new hires, life events, and open enrollment
Friendly for employers, employees, and brokers
No limits on carriers or products, and no requirements around participation - we're simply here to help employees obtain the right level of coverage for themselves and their families, while helping them get the most out of their benefits
Simplifying the complex
Our Employee Benefits Service Center helps in simplifying complex benefits concepts, explaining them in clear language to guide employees toward insurance plans that fulfill their individual needs and boost their confidence in their elections.
Benefits and Enrollment Help
- Licensed representatives
- Benefits education and guidance
- Telephonic enrollment
Employee Advocacy
- Lost card assistance
- Claims and billing triage
- Urgent coverage resolutions
Technical Support
- Password resets
- Login assistance
- “How do I?” questions
End-to-end employee benefits assistance
Our Employee Benefits Service Center offers on-demand help from licensed professionals. Employees get clear answers about their coverage, enrollment, and benefits issues — so HR can be hands off.
Support, when and how employees need it
No call center scripts. No long wait times. Just real help, delivered by real people.
Where HR relief meets real ROI
When employees feel confident with their benefits decisions, their engagement rises — and the business reaps the rewards. Gallup research shows that companies with high employee engagement enjoy:
Frequently asked questions
Is a call center the right solution for your company?
If your HR team is overwhelmed by benefits questions or enrollment support, a call center can help. Employees get direct access to licensed professionals who guide them through plan options and enrollment, ensuring they select the right coverage while easing the burden on HR.
Do we offer multilingual support?
Yes, our call center provides support in both English and Spanish.
What are the operating hours of our call center?
Our call center is available Monday through Friday, from 8:30 AM to 5:00 PM EST.
Are our benefits counselors commission-based?
No. Our benefits counselors are not commission-based — their only goal is to help employees choose the coverage that’s right for them. Pricing for the service varies depending on your company’s needs and setup, so our team will provide a tailored quote based on your group.
Ready to build a better benefits experience?
Get started today.
